Live chat for websites
Turn visitors into customers 

Live Guide Chat is tailored for your needs, and will help your sales and customer service teams to success

Improve Customer Satisfaction

Provide top of the class customer service

  • Provide better, faster yet personal service
  • Improve first time case resolution
  • Act where and when your customers need support
  • Real time communication
  • Adding personal value to your customer

Happy customers buy more

Increase Efficiency

Handle more queries in less time

  • Support multiple customers simultaneously
  • Reduce customer service costs
  • Reduce response time with predefined answers
  • Statistics and text logs
  • Increase employee satisfaction

Work smarter, not harder

Maximize Sales

Engage visitors at the right time

  • Turn visitors into customers

  • Increase average order size

  • Reduce cart abandonment

  • Assist visitors proactively

  • Accelerate the customer’s decision

Start capturing leads

Superior Security

Advanced Security is our standard

  • Superior security
  • Encrypted communication
  • Cloud service, nothing to install
  • Complies with international legislation on data protection
  • Data masking ensures that no confidential data is shared

We take security seriously
More than 30 years of experience within the IT security industry

Calculate your Savings

How much can you save with Live Guide Chat?

Try our customer service calculator to see how much you could save with Live Guide Chat

Tailor-made for You

A chat solution that fits your requirements

  • Individual chat solution
  • Personal layout of chat window
  • Smart implementation plans
  • Customer Success Manager
  • Supports your strategy execution

Optimize the customer experience
- Customers will have a smooth ride all through the visit to your website continuing into the chat session

Live chat for websites, a chat solution that suits your business

Live Chat for websites

Whether you want to increase customer satisfaction, increase customer engagement, make your Support Center more efficient, or all of the above, we can help you. Having chat for websites on your page is just part of that.

We’re ready to look at your business needs and to tailor-make a chat solution that is right for you.
We’re also ready to bring our collective decades of experience in Customer Service and User Experience to ensure you and your customers get the most out of your live chat solution.

Solutions, not just features

We believe in finding solutions.
Sometimes a specific live chat feature is the answer, but it needs to be the right feature.
That’s why we tailor-make a solution for you.

Your success is our success

Who uses live chat for websites?

Customer Service and Support

Government Agencies

Financial Service and Insurance


Car Dealerships

These are just examples of industries that use Live Guide Chat

- Anybody with a web presence and customers to serve, can use live chat

Customer Statements

Vertu Motors plc
"The chat solution is fantastic and any little issues we have had has been rectified very quickly.  It is refreshing that when you do have an issue there is always someone to turn to instead of sending an email and waiting days or even weeks for a response." -- Phil Solomon, Digital Customer Experience Team Manager
"The most important criteria for us was that with Live Guide Chat, we could quickly go live with a good and secure solution." -- Joan Mai, Head of department
First Financial Northwest Bank
"We would recommend Live Guide to to others - and, in fact, have - based on our experience, which has been outstanding." -- Heather Fixler, AVP of Project Management
"Netop Live has increased our service efficiency by min. 100%" -- Stephan Rosenkilde, SAS e-Commerce
European Commission
"I was initially quite apprehensive about using a live chat interface as I thought it would require a lot of technical experience, but I was pleasantly surprised as Netop Live Guide is really intuitive and easy to navigate" -- Pascale Woodruff, project coordinator at European Commission
Association of Danish Pharmacies
"We chose Netop Live Guide Chat and we are very happy with their solution. The system was easy to install and intuitive to use. The best part is that our customers are very satisfied" -- Helle Jacobsgaard, pharmacist at Association of Danish Pharmacies

The Live Guide Chatbot

Chatbots can be your first line of support, making sure your team can focus on providing even better customer service. And we can tailor-make a chatbot for you!

Live Guide Chatbot   Blog on chatbots

See how Live Guide Chat can bring value to you

Schedule a live demo with an expert