About Live Guide Chat

Service teams and contact centers choose Netop Live Guide for greater service efficiency, increased sales and improved customer satisfaction.
Netop Live Guide optimizes online customer service by combining text, audio and video chat to create a new service channel.
With Live Guide, your service team can:

  • Rapidly respond to inquiries
  • Efficiently route conversations
  • Easily escalate to remote control
  • Thoroughly record interactions

Live Guide is part of Netop Solutions

About Netop Solutions

Our solutions erase geographical distance between people and dissolve differences in technology. Netop provides a single, secure channel for online personal service, education and world-class technical support. Across the world or across a classroom, our goal is to provide the best consolidated solution for comprehensive, multi-device, real-time communication to connect anyone, anywhere, anytime.

Key Facts
Founded: 1981
Headquarters: Birkerod, Denmark
CEO: Kent Madsen
Locations: Denmark, United States, Switzerland, China, Romania
Partners: Successful partners representing Netop in over 105 countries

What we do
Netop develops market leading software solutions that connect people with computers and smart devices, using remote access, screen-sharing and video chat technologies. Millions of users count on Netop to make 100 million swift, secure and seamless connections every day.

Used by half of the Fortune 100, Netop’s solutions, including secure remote access and live chat, help businesses provide better customer service, reduce support costs and meet security and compliance standards.