in Live Chat for Customer Engagement, Live Chat for Technical Support

Are you using live chat to engage customers on your website?

A new update to Netop Live Guide offers better communication to enhance your customer service experience.  Released January 26, 2015, the new version of Netop Live Guide provides improved communication to mobile customers and enhanced integration to ZenDesk Inc.’s leading cloud-based customer service platform.

Used by customer service and technical support teams around the world, Live Guide helps companies deliver better, faster and more personalized service with live chat. A fully web-based chat solution with support for mobile devices, Live Guide now features an enhanced HTML 5 customer console that automatically reconnects dropped chats to the same operator, ensuring a better and more efficient customer service experience even when the customer’s Internet connection is unreliable.

Additionally, Netop has updated the Live Guide integration with the Zendesk customer service platform to account for recent API changes, ensuring that customer service tickets can be opened directly from live chats in Netop Live Guide for smooth and efficient service management.