in Case Study, Live Chat for Finance

Live Guide Chat ensures accessibility and efficiency at Sydbank [CASE STUDY]

Live Guide Chat ensures accessibility and efficiency at Sydbank [CASE STUDY]100 employees at four call centers use Live Guide Chat to answer inquiries from customers and potential customers. One of the call centers is dedicated specifically to customers using Sydbank’s online banking.   The Challenge for Sydbank Sydbank want to be available for visitors to […]

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in Live Chat for Customer Engagement, Live Chat for E-commerce, Live Chat for Travel

Live Chat for E-commerce – a traveler’s perspective

Live Chat for E-commerce – a traveler’s perspectiveA short story about how to use (or not) live chat for e-commerce Instead of the usual statistics-packed blog post, I decided to write about a personal experience related to live chat and purchasing stuff online. My friend recently sent me this story.   I love escape rooms. […]

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