Live Chat Security – a Feature for TrustOnline security is important to prospects and customers. Make sure you include these critical security features in your live chat solution. They will help you build trust and stronger, longer lasting relationships. And, isn’t that the type of relationships that your business wants with its customers? […]
Read moreLive Guide Chat ensures accessibility and efficiency at Sydbank [CASE STUDY]100 employees at four call centers use Live Guide Chat to answer inquiries from customers and potential customers. One of the call centers is dedicated specifically to customers using Sydbank’s online banking. The Challenge for Sydbank Sydbank want to be available for visitors to […]
Read moreLive chat helps reduce cart abandonmentAn abandoned shopping cart is a source of serious concern for any online shop administrator. Many voices in the e-commerce industry are calling cart abandonment an eternal nemesis of online retail owners. It is truly frustrating for a number of reasons. First of all, if a user abandons a hefty […]
Read more
Free vs Paid Live Chat SolutionsSo you are pondering whether to install a free or a paid chat solution on your website or online shop. Well, let us tell you this – live chat is all the rage now. To quote the conclusions of a recent study (that you can read about in this post […]
Read more
Live Chat for Education InstitutionsHow can live chat help keep the conversation flowing between students, faculty, staff, management, parents and stake-holders in education As a former school pupil, kindergarten teacher and university student, let me share with you some of my experiences and how I would have loved having a live chat solution at my […]
Read moreThe Global Live Chat Market is BoomingA new report emerged regarding the Global Live Chat Software Market. The report has been published in the database by Industryresearch.biz and it covers market size, growth and segmentation, demand for live chat software, as well as other indicators, including the Covid-19 impact. We will focus on the key […]
Read more
Live Chat for E-commerce – a traveler’s perspectiveA short story about how to use (or not) live chat for e-commerce Instead of the usual statistics-packed blog post, I decided to write about a personal experience related to live chat and purchasing stuff online. My friend recently sent me this story. I love escape rooms. […]
Read more