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Live Chat for Technical Support

in Live Chat for E-commerce, Live Chat for Technical Support
Octavian DobreNovember 25, 2020November 25, 2020

Live chat helps reduce cart abandonment

Live chat helps reduce cart abandonmentAn abandoned shopping cart is a source of serious concern for any online shop administrator. Many voices in the e-commerce industry are calling cart abandonment an eternal nemesis of online retail owners. It is truly frustrating for a number of reasons. First of all, if a user abandons a hefty […]

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in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support
Octavian DobreNovember 3, 2020November 18, 2020

Free vs Paid Live Chat Solutions

Free vs Paid Live Chat SolutionsSo you are pondering whether to install a free or a paid chat solution on your website or online shop. Well, let us tell you this – live chat is all the rage now. To quote the conclusions of a recent study (that you can read about in this post […]

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in Live Chat for Customer Engagement, Live Chat for Technical Support
Malene WesselSeptember 6, 2020November 20, 2020

What’s So Great About Proactive Chat?

Happy customers buy more

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Proactive Chat
in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support
Octavian DobreJanuary 28, 2020March 18, 2020

Top 4 Benefits of a Pre-Chat Survey in Live Chat

Main Roles Of Pre-chat Surveys

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Chat for website
in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support
Octavian DobreNovember 12, 2019November 12, 2019

Increase efficiency

How does live chat increase efficiency while reducing costs?

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Chat for website
in Live Chat for Customer Engagement, Live Chat for Technical Support
Octavian DobreNovember 3, 2019November 3, 2019

Improve Your Customer Service

The best first-call resolution rates

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Team Chat Room Training Session
in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support, Live Guide News
Octavian DobreOctober 2, 2019November 9, 2020

Supervisor Console

Help your staff deliver excellent customer service 

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Data Privacy compliance GDPR
in Live Chat for Customer Engagement, Live Chat for Technical Support
Malene WesselSeptember 9, 2019September 13, 2019

Proactive Chat and Its Many Uses

Convert website visitors into customers

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Proactive Chat
in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support
Malene WesselOctober 5, 2018October 9, 2018

Live Chat Reporting

Boost contact center efficiency by measuring the right things

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Measure live chat performance and boost contact center efficiency
in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support
Malene WesselSeptember 26, 2018September 28, 2018

6 Tips to Remember

When Using Video Chat for Customer Service

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Video Chat
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