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Live Chat for Technical Support

in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support
Raluca MateiJanuary 28, 2020January 28, 2020

Top 4 Benefits of a Pre-Chat Survey in Live Chat

Main Roles Of Pre-chat Surveys

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Chat for website
in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support
Raluca MateiNovember 12, 2019November 12, 2019

Increase efficiency

How does live chat increase efficiency while reducing costs?

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Chat for website
in Live Chat for Customer Engagement, Live Chat for Technical Support
Raluca MateiNovember 3, 2019November 3, 2019

Improve Your Customer Service

The best first-call resolution rates

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Team Chat Room Training Session
in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support, Live Guide News
Raluca MateiOctober 2, 2019October 2, 2019

Supervisor Console

Help your staff deliver excellent customer service 

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Data Privacy compliance GDPR
in Live Chat for Customer Engagement, Live Chat for Technical Support
Malene WesselSeptember 9, 2019September 13, 2019

Proactive Chat and Its Many Uses

Convert website visitors into customers

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Proactive Chat
in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support
Malene WesselOctober 5, 2018October 9, 2018

Live Chat Reporting

Boost contact center efficiency by measuring the right things

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Measure live chat performance and boost contact center efficiency
in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support
Malene WesselSeptember 26, 2018September 28, 2018

6 Tips to Remember

When Using Video Chat for Customer Service

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Video Chat
in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support
Malene WesselJune 7, 2018August 31, 2018

Why go for a tailor-made chat solution?

One size doesn’t fit all

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Chat for website
in Chat Benefits, Live Chat for Customer Engagement, Live Chat for Technical Support
Malene WesselMay 27, 2018August 31, 2018

Secure live chat features that helps build trust

Is your live chat solution secure?

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Live Chat security
in Live Chat for Customer Engagement, Live Chat for Technical Support
Malene WesselMarch 19, 2018August 31, 2018

Assist your customers via remote control

Address more customer issues

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