Customers’s patience is short. Analyzes from Forrester Research show that over 50% leave the store if they can not find answers to a question immediately.
With good customer service and easy access to responses, the number of interrupted purchases is reduced and conversion rates increase significantly.
In some cases up to 40%.
Meet Lilli. Lilli is a chatbot. But she can do a little more than most chatbots. And while she does not contribute a lot to the social events, we are sure that she will be your best colleague in customer service.
Everything you would expect in a chatbot:
• Answers all routine calls
• A quick learner and never forgets
• Never has a day off
And the extra:
If she can’t answer a question, she forwards to a human colleague – including chat history.