Netop Live Guide Customer console provides instant messaging features to the customer.
The customer can communicate with an operator in real-time by contacting the operator through a Web page: the customer clicks a button or chat text link on a Web page and Netop Live Guide opens in a new window.

This aim of the present article is to give system administrators an introduction to customizing the Live Guide Customer Console. The look and feel of the Customer Console depends on the chat button system administrators create in the Live Guide Administration console.