Live Guide Manuals & Guides

Netop supplies manuals and documentation to assist in your live chat implementation. When beginning a trial or implementation, start by reading the Online-help / step-by-step guide to get started , or watching the training video. Share the Operator’s Guide with anyone who will be handling customer chat sessions. Additional information is available below for more advanced implementations.

Administrators & Operators
System Admin Guide
Operator’s Guide

Set Up and Test Proactive Chat

About Remote Access

System Administrators & DevOps

Live Guide Datasheet

System Architecture And Security

Statistics Reference Manual

Installing Remote Access

Remote Access for Existing Netop Remote Control Users


System requirements

Hardware (Operator & Administrator):
  • Pentium 4.16 Ghz / 1GB RAM
  • Mac G4 1.33 Ghz / 1GB RAM

Software:

  • Windows XP SP3 / Windows Vista / Windows 7 / Windows 8 / Windows 8.1 / Windows 10 /
  • Mac OS 10.5 / Mac OS 10.6 / Mac OS 10.7 / Mac OS 10.8

Browser:

  • Chrome (current)
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox (current)
  • Safari (current)
  • Adobe Flash Player Plugin: 10.0.22.87 or later

Mobile:

  • iOS 7 or later, default browser;
  • Android 4.1.1 or later, default browser

Internet bandwidth:

  • Text chat: 128K
  • Audio chat: 512K
  • Video chat: 768K

Port requirements:

  • Ports 443 and 80 (TCP/IP) must be open