White Papers & Research

Live chat is helping businesses large and small increase conversions, sales, customer satisfaction and engagement. Our extensive research aims to help you understand how live chat can help achieve these results. Download any of the white papers below to learn more.

Best Practices: How to Implement Live Chat

This step-by-step guide gives an overview of the strategic considerations, hurdles, and best practices in implementing a new live chat channel on your website.

Chat securityHow Financial Institutions are Driving Online Conversions & Building Customer Loyalty with Live Chat

Learn how financial institutions are using Live Chat to retain customers and improve their online financial services.

Chat for Car DealershipHow Car Dealerships Gain a Competitive
Advantage with Live Chat

Learn how car Dealerships are using Live Chat to gather valuable leads and convert more
prospects while building long-term customer loyalty.