What are cookies?

Cookies are the small text files saved on your computer or mobile device when you browse the web. These files contain information about your visit and are used to improve your user experience on individual sites.  The information collected allows websites to remember you—not you the person, rather they remember how you enter, use and exit the site—and tailor your future visits accordingly. With that information, websites run faster and more efficiently. Cookies are not:
  • Viruses
  • Capable of being programmed
  • Capable of spreading malware
  • Capable of identifying you personally

Does Netop use cookies?

When you visit Netop, we automatically collect information via cookies. Below is a list and description of the first-party and third-party cookies we use.

First party cookies enabled on Netop websites

Cookie Type Cookie Name(s) Description For More Information
Live Guide dynamic format, e.g. joEV8bOHzSx5 The cookie is used to store an unique information about a customer, to easily identify a customer that had previous conversations. This cookie does not contain personal information. N/A
Live Guide All cookies starting with “LiveGuide_” These cookies are used to collect information regarding how a user navigates to and through a site. The data is regarding referral page, landing page and time spent on site. This information is used in Live Guide, our chat platform, to better help the customers that are requesting a live chat interaction. N/A
SSO NETOPSSOSID This cookie enables us to automatically log our users in to our applications, so users do not need to log in each time they visit the site. It keeps user preferences stored so users can easily download products, trials and other resources. Ultimately this cookie helps us deliver a more customized website experience for individual users. Wikipedia: Single sign-on
PHP Session fe_typo_user This cookie allows the site to keep persistent information across pages, based on the users’ preferences and site activity, for example language preferences. Wikipedia: Session ID
NginX NetopUS_cookie, lgeEUclients_cookie These cookies allow our servers to optimize load balancing and deliver resources dynamically from our Content Delivery Network (CDN). This essentially gives users a better experience with a faster website. Wikipedia: Content Delivery Network
WebConnect SESSIONID This cookie allows the WebConnect sites hosted by Netop to keep persistent information across pages, based on the current logged on user. This cookie is only applicable when logging on directly to the Connection Manager. Wikipedia: Session ID

Third party cookies enabled on Netop websites

Cookie Type Cookie Name(s) Description For More Information
Google Analytics _ga, _gid, _gat These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Privacy Policy
vBulletin bb_sessionhash, bb_lastvisit, bb_lastactivity These cookies are used to collect user statistics so that we can see which topics are the most relevant for users and similar analysis. The data is anonymous and helps us make the forum more effective and useful for its users. vBulletin Privacy Policy
AddThis uid, uvc, uit, psc, user_segment, __atuvc These cookies are used to collect certain anonymous information for use on the “AddThis Platform”. This enables us to use this information via the AddThis Platform for analytics purposes to understand how users are sharing our content across the web and make improvements accordingly. AddThis Privacy Policy
Double Click These cookies are used to collect anonymous information for use on Google Adwords. The data is anonymous and helps us deliver relevant advertising to website visitors. Google Privacy Policy
Amazon Web Services AWSALB The cookie is used to deliver a seamlessly service to multiple customers, by using a load balancer. N/A
Socket io The cookie is used to connect to our WebSocket server in order to send and receive data in a multi-instance architecture. N/A
Channel.me   z_sid, wwwchannelme_z_sid The cookie is used when using the co-browsing feature. Channel.me Privacy Policy

Can I opt out of them?

Yes. Your browser should allow you to refuse incoming cookies as well as delete those already on your computer or mobile device.  Be sure to consult your browser’s help menu for specific instructions.  For additional information about cookies, visit www.allaboutcookies.org. Note: Parts of Netop may not work correctly with cookies disabled.  In order to download products, cookies must be enabled.