Advanced workflow & routing
Manage multiple, simultaneous inbound requests and route customers to multiple departments.
With Live Guide you get advanced routing and workflow capabilities.
We make it easy to automate the routing of customer inquiries to the most appropriate support operator or the most knowledgeable sales agent. One agent can chat with multiple customers and multiple operators can cooperate and contribute to the handling of individual requests.
Optimize the contact center and ensure more satisfied customers with Live Guide
Discover how Live Guide Chat for websites can bring value to you
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