Advanced workflow & routing
Manage multiple, simultaneous inbound requests and route customers to multiple departments.
Optimize the contact center and ensure more satisfied customers with Live Guide
Live Guide is innovative live chat software with advanced routing and workflow capabilities.
We make it easy to automate the routing of customer inquiries to the most appropriate support operator or the most knowledgeable sales agent. One agent can chat with multiple customers and multiple operators can cooperate and contribute to the handling of individual requests.
See how Live Guide can bring value to you
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