Allow operators to multitask without skipping a beat
Desktop Notifications inform of new messages even when using other applications
Operators often need to use multiple pieces of software to help customers or look up information. This means that they are not always monitoring incoming chats or new messages, a situation which can result in longer waiting times for your customers.
With Desktop Notifications, operators are made aware of any new chats, new messages or closed chats, even when they are using another application or are switched to a different tab. This way, they can work where they need to work, without worrying about any missed messages.
The Live Guide pre-chat form preview can be enabled or disabled from the operator's console and saved per operator.
See how Live Guide can bring value to you
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