Pre-chat banner

Serve your customers with an offer - or a self-help page

Link to external page in the queue area
- with endless possibilities

With this great feature you are able to show certain offers or specific information to your customers while they are queuing for a chat.

Use the chat queue – the page which customers see when waiting for one of your operators to pick up the chat – to share information with your customers or direct them to self-help pages (FAQ).

You set up the pre-chat banner referral in the administrator module. 
Choose the external page URL you want to link to.

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