Pre-chat banner
Serve your customers with an offer - or a self-help page
Link to external page in the queue area
- with endless possibilities
With this great feature you are able to show certain offers or specific information to your customers while they are queuing for a chat.
Use the chat queue – the page which customers see when waiting for one of your operators to pick up the chat – to share information with your customers or direct them to self-help pages (FAQ).
You set up the pre-chat banner referral in the administrator module.
Choose the external page URL you want to link to.
See how Live Guide can bring value to you
Schedule a live demo with a specialist