Preview Chat Forms
Allow operators to preview customer forms before chats and see customers' questions as they type.
Preview pre-chat forms
Before starting a chat, many companies ask customers to provide basic information - like their names, email addresses and the subjects of their questions - in a pre-chat form.
With Live Guide, operators can preview responses to pre-chat forms before initiating chat, allowing them to route customers, prepare responses, and provide more efficient and exact service.
The Live Guide pre-chat form preview can be enabled or disabled from the operator's console and saved per operator.
See how Live Guide can bring value to you
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