Chat Preview 

Facilitates faster than lightning responses

Preview customer chat messages

Live Guide lets operators see what the customer is typing in real-time, prior to submission. Chat preview helps operators have responses at the ready – especially for lengthy customer questions. As customers type, the operator can follow the text in progress.


Queue up prepared responses, reducing overall service time – another way Live Guide makes your contact center more efficient.

preview chat

With preview chat you will know what your customer is typing before they submit their query

The Live Guide preview of customer messages can be enabled from the Administration Module. Operators can enable or disable previews from their consoles.

Discover how Live Guide Chat for websites can bring value to you

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