Facilitates faster than lightning responses
Preview customer chat messages
Live Guide lets operators see what the customer is typing in real-time, prior to submission. Chat preview helps operators have responses at the ready - especially for lengthy customer questions. As customers type, the operator can follow the text in progress.
Queue up prepared responses, reducing overall service time - another way Live Guide makes your contact center more efficient.
The Live Guide preview of customer messages can be enabled from the Administration Module. Operators can enable or disable previews from their consoles.
See how Live Guide can bring value to you
Schedule a live demo with a specialist