Team Chat Room
For better communication and coordination
Collaborate with your colleagues in the Team Chat Room
Operators are able to communicate and coordinate, using the Team Chat Room, where they can ask for help or orchestrate chat pick-ups.
All online agents and departments are neatly organized, so you see the status of your team at a glance, and can identify where help is needed.
You can chat with your peers, and check for updates on operator and customer events.
Moreover, operator and customer actions are shown in the Team Chat Room, so that everyone can be aware of what’s happening across the organization.
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