Netop Live Guide Technical Support

World-class technical support is included with your purchase of Netop Live Guide to ensure that your organization can make the most of live chat to increase sales, improve customer support, reduce service costs and build brand loyalty.

A variety of online resources are available for your use 24 x 7, including manuals and documentation, training videos and a knowledge base with answers to common technical support questions.

Further information on Netop’s support services is included in this service level agreement for hosted products.

Contact technical support


Contact our support team via live chat or by calling toll-free:

Americas: 866-725-7833 or (503) 797-6331

Europe: +45 4590 25 10

Our global support hours are Monday to Friday from 2:00 AM to 6:00 PM (EST), 08:00 – 24:00 (CET) in English.

Support is also available in German from 08:00 – 17:00 (CET). You can use the technical support form below to submit a request at any time.