Live chat helps reduce cart abandonmentAn abandoned shopping cart is a source of serious concern for any online shop administrator. Many voices in the e-commerce industry are calling cart abandonment an eternal nemesis of online retail owners. It is truly frustrating for a number of reasons. First of all, if a user abandons a hefty […]
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Free vs Paid Live Chat SolutionsSo you are pondering whether to install a free or a paid chat solution on your website or online shop. Well, let us tell you this – live chat is all the rage now. To quote the conclusions of a recent study (that you can read about in this post […]
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Live Chat for Education InstitutionsHow can live chat help keep the conversation flowing between students, faculty, staff, management, parents and stake-holders in education As a former school pupil, kindergarten teacher and university student, let me share with you some of my experiences and how I would have loved having a live chat solution at my […]
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Live Chat for E-commerce – a traveler’s perspectiveA short story about how to use (or not) live chat for e-commerce Instead of the usual statistics-packed blog post, I decided to write about a personal experience related to live chat and purchasing stuff online. My friend recently sent me this story. I love escape rooms. […]
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